Privacy Policy

Your Privacy, Our Commitment

Overview

This Privacy Policy is provided to you in order to explain the policy of the Joint Allocation Office (JAO) SA ("the Company" or "JAO") regarding your privacy as well as how your personal information is handled. In collecting this information, the Company is acting as a data controller and, by law, it is required to provide you with information about the Company, about why and how JAO is using your data, and about the rights you have over your data.

Who are we?

We are the Joint Allocation Office (JAO) SA. Our address is 2 rue de Bitbourg, Hamm-Luxembourg, L-1273. You can contact us by post at the above address, by email at contact@jao.eu or by telephone on +352 27 62 38 01.
Any enquiries about our use of your personal data should be addressed by email at gdpr@jao.eu.

How We Use Your Information

When you use our website to browse our services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function. Some of the cookies we use are strictly necessary for our website to function, as well as cookies that are strictly necessary to provide an online service that you explicitly requested (i.e. user account for publication of information on our website's Message Board), and therefore, we do not ask for your consent to place these on your computer.
However, for those cookies that are useful but not strictly necessary - namely google analytics - we will always ask for your consent before placing them.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Your right to complain

If you have a complaint about our use of information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the National Commission for Data Protection of Luxembourg ("CNPD") via their website at https://cnpd.public.lu/fr.html or write to them at:
National Commission for Data Protection, 15, Boulevard du Jazz, L-4370, Belvaux.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
We will update the version number and date of this document each time it is changed.

Version: 3
Last updated: March 2025
Current version 15, last approved by johnsen@jao.eu,kieffer@jao.eu on Jul 30, 2025